We thoroughly check all items to ensure they are in perfect condition before sending, and each item is packaged carefully.
Considering all our products are handmade they may appear slightly different from the pictures as each item is unique.
Also each item being a natural product, some discoloration, or oil separation are a natural occurrence and doesn't indicate that the item is faulty.
We do not accept return for change of mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- is unsafe
- is very different from the description
- has been damaged or broken during transportation
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
If your product was damaged during delivery or found to be defective, please return within 10 days for exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
No responsibility accepted for items being returned, until they are received at our address
Return shipping costs are to be covered by the customer.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.